Role Summary:

We are seeking a proactive and skilled Business Analyst specializing in the US Healthcare payer domain, to join our team dedicated to building innovative native AI-driven products. This role will serve as a critical bridge between complex business needs, cutting-edge AI capabilities, and technical solution delivery within our Customer Service Product Engineering team. The ideal candidate will possess strong analytical abilities, exceptional communication skills, and a foundational understanding of AI/ML principles, enabling them to translate business problems into explicit requirements for AI-powered solutions that enhance member and provider experiences.
• AI Product Focus: Acts as a crucial link between business needs and technology solutions, with a specific focus on identifying, analyzing, and documenting requirements for native Artificial Intelligence (AI) and Machine Learning (ML) driven products designed to improve customer service, operational efficiency, and member engagement within the US healthcare payer landscape.
• Proactive & Strategic Thinking:



Proactively identifies opportunities where AI/ML can solve complex business problems, streamline processes, and create new value within the payer ecosystem. Contributes to strategic discussions on AI product roadmaps.
• Healthcare Payer & Digital Expertise: Combines a solid understanding of US healthcare payer operations and regulatory considerations with an appreciation for digital product development lifecycles and user experience within AI-driven solutions.
• Collaboration & Communication: Facilitates clear and effective communication between business stakeholders, AI product managers, data scientists, and engineering teams, ensuring a shared understanding of AI solution objectives and technical requirements.

Responsibilities:

• AI-Centric Requirements Elicitation: Collaborate with business stakeholders, product owners, and AI/ML teams to identify pain points and opportunities suitable for AI/M

📌 AI Business Analyst (Chennai)
🏢 enGen Global
📍 Chennai