The Delivery Lead – Digital Products is accountable for the successful delivery,
execution, governance, and operational performance of strategic digital
initiatives within the Digital Onboarding & Branch Transformation Tribe.

The Digital Onboarding & Branch Transformation Tribe is responsible for
transforming customer onboarding, assisted sales, branch servicing, workflow
automation, and digital servicing experiences across Retail Banking, SME,
Priority Banking, Private Banking, and Assisted Banking channels. The tribe
drives digitization, automation, process reengineering, AI adoption, and
customer experience transformation through CRM, BPM, onboarding platforms,
branch systems, customer outreach platforms, servicing workflows, and emerging
Agentic AI-enabled solutions.

The role exists to ensure that business priorities are converted into
predictable, high-quality delivery outcomes through solid execution discipline,
proactive risk management, stakeholder alignment, engineering governance, and
operational excellence.





The Delivery Lead acts as the primary delivery owner for assigned product
journeys and is accountable for end-to-end delivery outcomes across multiple
Agile squads, dependent platform teams, vendors, and enabling functions. The
role requires the ability to translate product roadmaps into executable delivery
plans, establish a strong operating cadence, manage dependencies, identify risks
early, and ensure delivery commitments are achieved with transparency and
accountability.

The role is expected to actively support the transformation agenda of the tribe
by enabling scalable digital onboarding journeys, branch transformation
capabilities, assisted servicing workflows, customer outreach flows,
straight-through processing, automation, and AI-assisted delivery practices.

The incumbent must demonstrate strong leadership, ownership, and execution
focus. The individual is expected to operate independently, anticipate
challenges before they become blocke

📌 Delivery Lead Digital Products- Digital Onboarding (India)
🏢 Emirates Islamic
📍 India