Nayvo | Full-time | Remote
Nayvo is building and operating a growing portfolio of Shopify apps used by merchants across multiple countries. We are looking for a highly organized and proactive Merchant Success & Reviews Manager to take ownership of merchant engagement, lead nurturing, reviews, support follow-ups, and customer satisfaction across our apps.
What you’ll do
Track every merchant lead from installation through activation, conversion, cancellation, and re-engagement.
Nurture leads and follow up with merchants to increase activation and paid conversions.
Manage review-generation campaigns across our Shopify apps and work toward weekly review targets.
Identify satisfied merchants and send timely, personalized review requests.
Monitor Shopify App Store reviews and track 1-star, 2-star, 3-star, 4-star, and 5-star reviews.
Proactively reach out to unhappy merchants, understand their problems, and work toward resolving their concerns and improving customer satisfaction.
Monitor customer support conversations and identify queries that have not been properly answered or resolved.




Draft appropriate responses for unresolved support issues and escalate significant or technical issues to the founder/development team.
Follow up with merchants after issues are resolved to ensure the problem is actually closed.
Check that email and merchant outreach campaigns are correctly configured, targeted, and running as expected.
Maintain accurate records of leads, follow-ups, reviews, support issues, and campaign activity.
Identify recurring merchant complaints and communicate actionable feedback to the product and development team.
Prepare weekly reports covering leads, conversions, review requests, reviews received, negative reviews, support issues, and pending follow-ups.
Ensure that no important merchant, lead, review, or support issue falls through the cracks.
Who we’re looking for
0–3 years of experience in customer success, customer support, sales, CRM, SaaS operations, or a s

📌 Merchant Success (India)
🏢 Nayvo
📍 India