Customer Success at Innovaccer
Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.
About the Role
The Business Analyst sits at the intersection of client delivery, product, and engineering. This role owns requirements across the full release lifecycle from initial, grooming, implementation alignment, and post-launch validation while managing day to day platform operations and client communications
A Day in the Life
Requirements & Release Coordination
Drive the Quarterly Release Review (QRR) process: assess requirements feasibility with CS and Product teams, create necessary artifacts, and update relevant Jira fields.
Gather and refine requirements tickets in collaboration with the Client and partner teams, confirm clarifications with different stakeholders.
Facilitate Product Scoping Documents , clarify requirements, track timelines,



and validate outcomes post-implementation.
Post Quarterly Release Review(QRR) grooming: align requirements with the implementation team, collect delivery timelines, and surface blockers early.
Platform & Release Management
Monitor general release and non general release platform releases; configure relevant features on the platform as releases go live.
Maintain Jira hygiene across active tickets status, fields, and traceability across the release cycle
Client Engagement
Manage ongoing communications with client stakeholders via email and calls; own follow through on open loops.
Deliver product demos features, enhancements, and upgrades — to client and customer stakeholders.
Platform Operations
Monitor the support portal; triage, work, or re route tickets based on request type and priority.
Manage user roles and permissions; oversee dashboard access assignment and ongoing user administ

📌 4330 - Business Analyst (Noida)
🏢 Innovaccer Analytics
📍 Noida