About Us
Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents, and bots, Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education.
Customer expectations are evolving, and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three

AI @ Exotel Voicebot
The Voicebot team builds and operates Exotel's real-time voice AI product — production bots handling live phone conversations for enterprise customers.
We run real-time conversational pipelines end to end: speech recognition → LLM reasoning/orchestration → speech synthesis, with tool-calling for backend actions.
We evaluate and swap models constantly across providers, on cost, latency,



and conversation quality — not vibes.
We believe in measuring what matters: a positive demo isn't the same as a good eval.

The Role
You'll be part of the team building and continuously improving Exotel's voicebot — from the model layer (fine-tuning, evals) to the live conversation experience (speech quality, latency, turn-taking). This is an engineering role first: you'll build, evaluate, and ship changes that directly improve call quality and business metrics in live customer deployments.

What We Expect at This Level
Independent execution. Given a scoped problem and an agreed approach, you take it to production on your own — build, eval, deploy, monitor — without needing to be unblocked daily.
Deep ownership of eval frameworks and working knowledge of associated services/infra. You go deep on the AI side of the product — models, evals, speech quality — and know enough about the surrounding services to trace a live problem

📌 Software Engineer (Bengaluru)
🏢 Exotel
📍 Bengaluru