Roles & responsibilities
Support and maintain production environments, ensuring application availability,
stability, and performance.
Monitor applications and infrastructure using Azure Application Insights, Log
Analytics, and other monitoring tools to proactively identify and resolve
issues.
Support cloud-based services including Azure App Services, Azure Storage, and
related Azure components.
Resolve incidents and service requests in accordance with ITIL best practices
and defined SLAs.
Perform post-deployment validation and support release activities to ensure
smooth production operations.
Assist in troubleshooting application, platform, infrastructure, and SQL
database related issues.
Support server health checks, patching, vulnerability remediation, and
setting maintenance activities.
Leverage Microsoft Copilot and other AI-powered tools wherever applicable to
improve productivity, streamline tasks, enhance troubleshooting,



and support
operational decision-making.
Identify opportunities for automation and process improvements to increase
operational efficiency and service quality.
Collaborate with Engineering, Platform, Security, and Support teams to achieve
operational objectives.
Maintain and update operational documentation, runbooks, and knowledge articles.
Support compliance, audit, disaster recovery, and testing activities as
required.
Participate in training, knowledge-sharing sessions, and continuous learning
initiatives to develop technical, cloud, and AI-related skills.
Utilize Microsoft Copilot and other AI tools wherever applicable to enhance
productivity, efficiency, problem-solving, and knowledge management activities.

📌 Engineer / Associate 2 - GTS Run (Hyderabad)
🏢 KPMG Global Services
📍 Hyderabad