Key Responsibilities:

With minimal supervision, manage first-call resolution for customer orders and
enquiries: Ability to manage a high volume of incoming routine customer
communications (via phone and/or email) for order entry, respond to frequently
asked questions (FAQs) and resolve common enquiries. Process customer orders
within the order management system, accurately and within the required deadline.
Compile and distribute export and shipping documentation to enable customer
orders to be processed in a timely manner. Publish confirmations and
notifications to customers (for example: order acknowledgements, shipment
notifications, shipment tracking details and/or invoices). Respond to customer
enquiries by referring them to published materials, secondary sources, or
transfer the enquiry to the next appropriate level of customer support.
Collaborate with the next appropriate level of customer support to seek




resolution to challenging enquiries/complaints, providing documentation and
continual communication to customer throughout the process. Maintain accurate
records of all internal and external interactions in the appropriate
database/system. Prepare and distribute standard internal and customer reports.
Support order management team goals and initiatives to become a more proactive
customer support organization. Identify and communicate areas for process
improvement to Supervisor.

Cummins is an equal chance employer. Our policy is to provide equal
employment opportunities to all qualified persons without regard to race, sex,
color, disability, national origin, age, religion, union affiliation, sexual
orientation, veteran status, citizenship, gender identity, or other status
protected by law.

📌 Customer Order Management Representative (India)
🏢 Cummins
📍 India