Account Manager – QuestionPro
Location: Goa, India | Full-time, On-site

QuestionPro is looking for an experienced Account Manager to manage and grow relationships with our US-based customers. This is a commercially focused role where you will own a portfolio of accounts, drive renewals, identify expansion opportunities, and build long-term relationships with key decision-makers.

What you’ll do:
Own a portfolio of US-based B2B SaaS customers and build strong, long-term relationships with key stakeholders.
Manage the complete account lifecycle - engagement, renewals, retention, upsell and cross-sell.
Proactively identify customer needs and convert them into expansion opportunities.
Lead renewal conversations, commercial negotiations and deal closures.
Conduct regular customer reviews/QBRs to understand usage, business needs, challenges and future requirements.
Run product demos and introduce customers to relevant QuestionPro solutions and current capabilities.
Work closely with Sales, Product, Support, Services and Research/Panel teams to deliver the right solutions.




Understand customer use cases and recommend relevant QuestionPro products, services and integrations.
Identify churn risks early and take proactive action to retain and grow accounts.
Maintain accurate account, opportunity and renewal information in the CRM.

What we’re looking for:
5+ years of experience in the SaaS industry, preferably in Account Management, Customer Success or B2B Sales.
Experience managing B2B SaaS accounts in the US/North American market.
Proven experience owning renewals, upselling, cross-selling and commercial negotiations.
Strong communication, presentation, negotiation and relationship-building skills.
Comfortable working directly with decision-makers and understanding business requirements.
Ability to independently manage multiple accounts, prioritize opportunities and drive results.
Strong commercial mindset with a customer-first approach.
Good understanding of SaaS products and

📌 Sales Account Manager (India)
🏢 QuestionPro
📍 India