Role: Operations & Payments Manager
Location: Pune (In office)
Experience Level: 4-6 years

About the Role:
We're looking for an Operations Manager to own and scale MyMotor's core operations — ensuring the platform's key user-facing processes run smoothly, accurately, and at speed across every state and union territory in India. This is a high-ownership role where you'll manage day-to-day operational workflows, external partner/vendor relationships, payment reconciliation, and support escalations, while working closely with Product, Engineering, and Finance to keep the platform running reliably at scale.
Key Responsibilities

Core Process Ownership
Own the end-to-end operational lifecycle of MyMotor's key user transactions — from request/check → payment → settlement → status update → refund handling — ensuring speed and accuracy across all states and union territories.
Monitor and improve turnaround times for status updates and settlements (e.g., faster processing options like Express Checkout).
Build and refine SOPs for exception handling — failed transactions,



payments deducted but pending, duplicate cases, disputed records, and refund escalations.
External Partner & Data-Source Coordination
Track changes across the various state/government-linked portals and data sources MyMotor depends on, ensuring platform data and workflows stay in sync with external systems.
Coordinate with external authorities, data providers, or aggregator partners to resolve data mismatches, downtime, or policy/process changes.
Stay ahead of regulatory or procedural changes and adapt internal workflows accordingly.
Payments & Reconciliation
Work with payment gateway partners to ensure high transaction success rates across UPI, cards, and net banking.
Own daily/weekly reconciliation of payments, fees, and refunds; flag and resolve mismatches.
Partner with Finance on settlement reporting and dispute resolution.
Customer Support & Escalations
Manage the operations-support interface for escalati

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