1 Position Summary
The Team Lead QA Testing and Operational Support is a critical, dual-functioning
leadership role designed to bridge the gap between day-to-day production
stability, strategic capacity planning, and rigorous application quality
assurance. You will lead a dedicated team of QA testers and application support
specialists tasked with maintaining and monitoring system health, managing a
complex multi-channel incident lifecycle, and ensuring flawless software
delivery.
Beyond day-to-day triage and testing facilitation, this role carries a vital
portfolio-planning responsibility. You will actively collaborate with the
Software Portfolio Manager (SPM) to provide project support operations estimates
for recent project work, as well as ongoing maintenance support projections for
applications currently in active development. Simultaneously, you will drive
operational alignments across both internal business customers and the Custom
Software Solutions group, utilizing Service Now incident management, GitHub and
GitLab to ensure seamless traceability across the entire delivery pipeline.
Key Responsibilities
1. Operations Estimating & Portfolio Planning (SPM Alignment)
• Operational Forecasting: Develop, refine, and deliver comprehensive project
support operations estimates for upcoming net-new project initiatives to the
Software Portfolio Manager (SPM).
• In-Development Maintenance Planning: Analyze applications currently in the
development pipeline to forecast ongoing maintenance support models, resource
capacity requirements, and long-term operational footprints.
• Level of Effort (LOE) Modeling: Formulate testing effort and operational
resource estimates for upcoming sprints, releases, and large-scale deployments
to ensure appropriate staffing levels within the portfolio.
2. Multi-Channel Incident Triage & Operational Support (ServiceNow)
• Serve as the primary operational gatekeeper and escalation point for all
incoming production support incidents housed with
📌 Team Lead – QA Testing (Pune)
🏢 Stantec
📍 Pune