Technical Customer Success Manager
Location: Gurgaon (In office)
Experience: 2+ years
Type: Full-time

About us
QuickReply.ai is a cutting-edge WhatsApp Marketing Automation Platform designed for E-commerce stores.
In just 18 months, we’ve onboarded 700+ paying customers globally and achieved a 15x revenue growth.
As the world shifts from email and SMS to WhatsApp for business communication, QuickReply.ai is uniquely positioned to become a category-defining company.
Founded by IIT-Delhi alumni with deep industry experience, we raised seed funding in April 2023 and are now scaling our 35-member team to 50+ as we continue our growth journey.

Responsibilities:
Serve as the primary point of contact for our customers, understanding their business needs, and providing solutions to their problems.
Manage customer relationships, including onboarding, training, and ongoing support.
Develop and execute customer success plans, including setting goals, tracking progress, and reporting on results.




Work with the sales team to identify upsell and cross-sell opportunities and ensure customer renewals.
Collaborate with the product and engineering teams to prioritize customer feature requests and bug fixes.
Monitor and analyze customer usage data to identify trends and opportunities for improvement.
Provide feedback to the product team on customer needs and market trends.
Maintain accurate customer records and communicate updates to relevant internal stakeholders.
Conduct customer satisfaction surveys and follow up with customers to address any issues or concerns.

Requirements:
2-3 years of experience in a technical customer success or similar role in a SAAS company.
Strong technical skills, including experience with APIs, webhooks, and integrations.
Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
Strong problem-solving skills and ability to think strategically.
Ability to work independently and prior

📌 Technical Customer Success Manager (Gurugram)
🏢 QuickReply.ai
📍 Gurugram