TCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Cisco UCCE/IVR & NICE Support
Experience Range: 4 to 8 Years
Location: Chennai
Interview Date: 22nd August 26 (09:00 AM to 12:00 PM)
Interview Venue: Gate 04, TCS Siruseri Campus,Plot No. 1, G‑1, SIPCOT Information Technology Park
Near Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – 603103, Tamil Nadu
Note-While coming for Walkin:-
· Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies)
· Please do not bring personal laptop or electronic gadgets to TCS premises.
Must Have:
Experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
Hands-on experience with NICE CXone development (Studio, APIs, scripting).
Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
Proficiency in programming languages (JavaScript,



Python, or .NET).
Experience with REST APIs, web services, and data exchange formats (JSON, XML).
Good to Have:
The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
Translate Cisco call flows and routing scripts into NICE CXone equivalents.
Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
Develop automation scripts for provisioning and configuration.
Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
Prepare technical documentation, migration guides, and code repositories.
Essential:
NICE CXone Mpower
Cisco CUCM, CVP, Finesse knowledge.
Minimum Qualification:
15 years of full-time education
Minimum percen

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