CSafe is looking for a Sales Support Specialist to join our world-class global customer service team. This role is primarily responsible for the India customer base, part of the broader Asia Pacific sales region, but will be performed From Panvel Office, Maharashtra, India. Standard Working schedule is Monday through Saturday from 09:00 am to 05:00 pm. You will be responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting all external logistical requirements. You will be reporting directly to the VP-Sales APAC.
CSafe offers the most comprehensive suite of thermal shipping solutions for pharmaceutical cold chain shipping needs around the world to ensure patients receive the medicines and treatments they need. In addition to key acquisitions, CSafe has operations in more than 70 locations worldwide to ensure product availability and continue to fulfil our founders’ mission to provide patients around the world with access to viable, life-enhancing pharmaceuticals. With a “client-first” focus,
deep industry expertise and commitment to innovation, CSafe continues to deliver industry-leading products provides an end-to-end portfolio including active and passive bulk air cargo, parcel, cell and gene and specialty last-mile use cases. Our team operates with curiosity, humility, accountability, and entrepreneurial spirit to deliver on our vision and mission.
Come join our growing industry and build your career with us
Key Responsibilities:
Provide day-to-day administrative support to the external sales team in India.
Prepare and share sales documents, proposals, quotes, and product information.
Perform follow-up activities with customers on quotations, after-sales and complaint resolutions.
Provide “after the sale” follow-up support as needed and support the customer relationship
Support the order lifecycle, from placement through delivery.
Track order status and proactively
📌 Sales Support Specialist (Panvel)
🏢 CSafe
📍 Panvel