About the Company
We are seeking a highly skilled ServiceNow Qualified with 7+ years of experience in designing, implementing, and supporting ServiceNow solutions, specifically across Integrated Risk Management (IRM), Financial Services, Operations (FSO), and Legal Service Delivery (LSD) modules. The ideal candidate will be responsible for implementing ServiceNow application for these modules, driving solution design, managing implementation activities, and collaborating with business stakeholders to deliver scalable and innovative ServiceNow solutions.

About the Role
The ideal candidate will be responsible for implementing ServiceNow application for these modules, driving solution design, managing implementation activities, and collaborating with business stakeholders to deliver scalable and innovative ServiceNow solutions.

Responsibilities

ServiceNow Solution Delivery
Lead end-to-end implementation and enhancement projects on the ServiceNow platform
Design and implement solutions leveraging:
Integrated Risk Management (IRM)
Financial Services Operations (FSO)




Legal Service Delivery (LSD)
Conduct requirement gathering workshops and translate business requirements into scalable solutions
Coordinate with the SI partner to prepare solution architecture, functional specifications, and design documents
Coordinate the testing teams for closure of UAT, keeping track of defects & deliveries

Functional & Business Consulting
Work closely with Risk, Compliance, OR, Fraud Risk Management, Legal, and HR Operations stakeholders
Get the configuration and customization done for ServiceNow workflows, forms, reports, dashboards, and integrations via SI partner
Drive process optimization and digital transformation initiatives
Support business process re-engineering and operational excellence programs

Technical Leadership
Lead technical teams during implementation and post-production support phases
Review configurations, customizations, and development activities
Presentation

📌 Senior Business Analyst (Mumbai)
🏢 SMFG India Credit
📍 Mumbai