Customer Support Associate – Voice Process Company: WNS Global Services
Experience: 2+ Years
US Travel – Voice Process
Shift: 24/7 Rotational Shifts
Minimum Graduate
Employment Type: Full time
WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics .
WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.
WNS is hiring experienced GDS Travel Professionals for a US Travel Voice Process in Gurgaon. The ideal candidate should have a minimum of 2 years of relevant travel experience with hands-on expertise in Amadeus or Sabre GDS and strong knowledge of airline reservations and ticketing.
Handle customer calls related to US travel bookings and reservations .
Provide accurate and timely solutions while maintaining high customer service standards.
Maintain accuracy and compliance while processing travel transactions.
Achieve defined quality, productivity and customer satisfaction targets.
Work effectively in a 24/7 rotational shift environment .
Minimum 2 years of experience in Travel / GDS .
Hands-on experience with Amadeus or Sabre .
Comfortable working in a 24/7 rotational shift environment .
Minimum Graduate qualification.
Candidates with US Travel / International Travel / B2B Travel experience will be preferred.
Shift & Weekly Off
24/7 rotational shifts
Transport Facilities
Pickup available from the nearest metro station.
One-way cab facility available.
Candidates with strong practical experience in Amadeus/Sabre and end-to-end travel ticketing will be preferred.
Candidates having exposure to US Travel, International Travel, B2B Travel Support, Voice Process, airline reservations
📌 Customer Experience Assistant (India)
🏢 WNS
📍 India