Job Title
Senior Microsoft Dynamics 365 CRM Developer

Experience
10+ years of relevant experience

Role Overview

We are looking for an experienced Microsoft Dynamics 365 CRM Developer with solid expertise in designing, developing, customizing, and integrating Dynamics 365 CRM solutions. The candidate will be responsible for advanced CRM configurations, custom development, workflow automation, integrations, solution design, testing, and resolution of complex CRM defects.

Key Responsibilities

Design and develop Dynamics 365 CRM customizations, workflows, plugins, integrations, and advanced configuration components.
Configure and customize Dynamics 365 Sales, Customer Service, Customer Insights, Field Service, and Dataverse.
Develop C# plugins, custom connectors, workflows, and other CRM extensions using Visual Studio.
Design and implement automation using Power Automate and Power Apps.
Work with Copilot Studio/Copilot capabilities and integrate AI-driven functionality into CRM solutions.
Support CRM integration with internal and external applications using APIs, connectors,



and Azure services.
Participate in solution design and architecture discussions.
Ensure proper data model alignment, data relationships, security, and business-process configuration.
Perform unit testing, integration testing, troubleshooting, and defect resolution.
Analyze and resolve complex Dynamics 365 CRM production issues and technical defects.
Manage CRM solutions, deployments, and source control through Azure DevOps.
Collaborate with functional teams, business stakeholders, architects, and other technical teams.
Provide technical guidance and mentor junior/mid-level CRM developers.
Ensure development follows Microsoft Dynamics 365 and Power Platform best practices.

Mandatory Technical Skills
Microsoft Dynamics 365 CRM
Dynamics 365 Sales
Dynamics 365 Customer Service / Contact Center
Customer Insights – Data & Journeys
Dynamics 365 Field Service
Microsoft Dataverse
Power Apps
Power Auto

📌 Senior Microsoft Dynamics 365 CRM Developer (Chennai)
🏢 TECEZE
📍 Chennai