Driver Ops & Performance Management

Own end-to-end driver ops, including training, and retention.

Develop and execute structured training programs aligned with safety, service, and compliance standards.

Conduct regular performance reviews and implement coaching or corrective actions as needed.

Build, document, and continuously refine SOPs which can help in better allocation and better driver utlization

Standardize escalation protocols, route planning procedures, and quality control checks.

Act as the primary escalation point for driver-related issues, service failures, and compliance breaches.

Lead root cause analysis and implement preventive measures to reduce repeat incidents.

Own driver ops dashboards and reporting tools to track performance, compliance, and cost metrics.





Collaborate with data teams to automate reporting and improve visibility into key operational KPIs.

Customer Experience & Retention

Launch driver ops in new markets, including hiring, training, and SOP setup.

gig economy, EV fleets, agile routing).

Contribute to ops strategy, budgeting, and long-term planning.

5+ years in operations/logistics/fleet management. ( Warehouse management experience is not relevant)

~ Proven track record in driver performance management, SOP development, and escalation handling.

~ Ability to manage supply-demand balance and work in high-pressure environments.

~ Experience with route optimization software, fleet tracking systems, and CRM tools is a plus.

📌 Senior Manager- City Fleet Operations (India)
🏢 Delhivery
📍 India