Job Description:

Brief - We are looking for a Customer Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate should be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer Satisfaction at the core of every decision and behaviour.

Experience:

2-7 Years of Experience ( Minimum of 2 years of relevant International US/UK customer support experience is mandatory)

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Ability to multi-task, set priorities and manage time effectively

Adaptable with Shifts.

Graduate/ Under Graduate

Desired Skills:

Communication Skills

Attention to Detail

Adaptability

Teamwork and Collaboration

Conflict Resolution

Problem-Solving Abilities

Multitasking and Prioritization

Product Knowledge

Responsibilities:

Manage Inbound and Outbound Calls, Chats and Email Tickets

Identify customers’ needs, clarify information,



research every issue and provide solutions and/or alternatives

Set appointments and follow up with prospects via email and phone

Build sustainable relationships and engage customers by taking the extra mile

Creating Documentation and help Files to stream line the process.

Meet personal/team qualitative and quantitative targets.Requirements:

Provide exceptional customer support with a global perspective, ensuring satisfaction across diverse cultural backgrounds.

Handle customer inquiries, troubleshoot issues, and provide timely and effective solutions.

Communicate professionally and courteously with customers via phone, email, and chat.

Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.

Maintain accurate records of customer interactions and transactions

Stay updated on product knowledge and industry trends to provide accurate information to customers.

Adhere to c

📌 Customer Support Specialist, Customer Experience (India)
🏢 Harns Technologies
📍 India