Role: Customer Support Executive

Experience: 1+Year(Product Base experience will be preferred)

Employment Type: Full Time

Shift Timings: Shifts will be assigned on a weekly rotational basis:

Morning Shift: 9:00 AM – 6:00 PM

Evening Shift: 12:00 PM – 9:00 PM

Solar Ladder is India's leading solar business management platform, helping solar installers, EPC companies, and renewable energy businesses streamline their sales, design, proposal generation, project management, and customer operations through a single cloud-based platform.

We are looking for a proactive, customer-focused Customer Support Executive who is passionate about solving customer problems, delivering exceptional service, and ensuring a seamless customer experience.

As a Customer Support Executive, you will be the first point of contact for our customers. Your primary responsibility is to provide timely, accurate, and qualified support through calls, tickets, emails, and remote assistance. You will also assist customers with proposal creation, basic design edits,



and software usage while maintaining defined Service Level Agreements (SLAs).

Customer Support- Handle inbound and outbound customer calls professionally.

Resolve customer queries related to Solar Ladder products and services.

Provide remote support through screen-sharing tools whenever required.

Ticket Management -Manage customer support tickets received through the in-app support system.

Proposal &Design; Support- Assist customers in creating and modifying solar proposals.

Have a basic understanding of design tools such as Canva, Adobe Photoshop, or similar software.

Support customers in editing proposal layouts, branding, and documents.

Understand the basics of solar proposal generation and design workflows.

Respond to customer emails, WhatsApp messages, and chat support.

Conduct follow-up calls after issue resolution to ensure customer satisfaction.

SLA & Performance: Meet daily productivity and quality targets.

Record

📌 Customer Services Team Leader (India)
🏢 Solar Ladder
📍 India