Operations Manager (Marketplaces & Warehouse Operations) Job Title - Operations Manager – Marketplace & Warehouse Operations
We are looking for an experienced Operations Manager to lead and optimize end-to-end marketplace operations across multiple sales channels. The role will be responsible for order fulfillment, returns management, inventory control, refurbishment, Uniware OMS/WMS support, Amazon MFN operations, and cross-functional coordination with warehouse, logistics, finance, customer support, and technology teams. The objective is to ensure operational excellence, improve inventory health, maintain marketplace performance metrics, and drive continuous process improvements.
Marketplace Operations & Order Fulfillment
Ensure timely order processing while meeting defined TATs and SLAs.
Coordinate with warehouse and logistics teams to ensure smooth daily operations.
Drive operational efficiency and process compliance across marketplace operations.
Amazon MFN Operations
Own the complete Amazon MFN (Merchant Fulfilled Network) operations.
Coordinate with Customer Support for refunds, returns, A-to-Z claims, and customer issues.
Manage damaged return validations and seller reimbursement/claims.
Publish regular MFN operational performance reports and action plans.
Returns Management (Marketplace, D2C & B2B)
Manage end-to-end return operations across Marketplace, D2C, Q-Commerce, and B2B channels.
Ensure timely inwarding, put-away, and reconciliation of returned inventory.
Monitor return aging and reduce pending return backlogs.
Ensure claims are raised for missing or delayed returns.
Coordinate B2B return processing through PO and GRN creation.
Inventory Management & Reconciliation
Monitor inventory accuracy across warehouses.
Drive reduction of bad inventory through structured improvement initiatives.
Coordinate inventory reconciliation with Finance and Warehouse teams.
Plan and execute inventory audits and stock verification exercises.
Track
📌 Amazon: Operations Manager (India)
🏢 CureFit
📍 India