Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior ServiceNow Consultant / Developer will design, build, and enhance applications across CSM, ITSM, SPM (strategic portfolio management), HRSD experience and certification. The role involves workflow automation, integrations, UI development, and platform optimization, working closely with cross‑functional teams in an Agile environment. The ideal candidate brings deep technical expertise, strong ITIL/ITSM understanding, and a track record of delivering scalable ServiceNow solutions.

Primary Responsibilities





Develop and customize ServiceNow applications across CSM, ITSM, SPM, SecOps
Build workflows for requests, incidents, problems, and change management using Flow Designer and custom logic
Configure out-of-the-box workflows and design custom automation solutions
Develop integrations with CMDB and third‑party systems using REST/SOAP APIs
Build and enhance Service Portal and UI Builder components
Write and maintain Script Includes, Business Rules, Glide API scripts (CRUD operations)
Troubleshoot issues, optimize performance, and support platform enhancements
Participate in Agile ceremonies, design discussions, and stakeholder reviews
Develop UAT scripts and support functional validations
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different wo

📌 ServiceNow Consultant (Hyderabad)
🏢 Optum India
📍 Hyderabad