Amazon Worldwide Physical Security (PhySec) apart of Amazon's Worldwide Operations Security (WWOS) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the Security Integrations Group (SIG).

This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, video management systems, visitor management, and incident management systems.

The Security Integrations Group is a 24/7 operation, and shift work will be required, potentially including nights and weekends.

Key job responsibilities
- Day-to-day support operations of a fast-paced complex distributed physical security infrastructures
- Responding to telephone, ticket and e-mail requests in a qualified, efficient manner
- Performing various programming and technical project / administrative related activities on the security systems
- Following standard procedures for proper escalation of issues to the appropriate teams




- Reviewing and recommending logical and technical design as defined by documented standards
- Documenting knowledge in the form of knowledge base Wiki articles
- Ability to work shifts that include holidays and weekends
- Participating in an on-call rotation

A day in the life
Your day kicks off with a shift change briefing — a quick sync with the outgoing engineer(s) to review any open high-severity tickets, ongoing projects, and overnight events. You check the team calendar for scheduled events, review your ticket queue, and log into the contact support portal. The days moves along as you and the team you are a part of are solving physical security operational issues across the Americas. You update your shift notes, brief the incoming engineering peers on any open items, and log off knowing that the global SIG team will carry the mission forward seamlessly through the night. No two days are the same, but every day matters.

📌 Support Engineer III, SIG, Security Integrations Group (Bengaluru)
🏢 Amazon Development Centre India Private
📍 Bengaluru