The Customer Success Partner is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical’s top strategic accounts As a CSP, you will share in the responsibility for full end to end customer account management. A successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer and identifies opportunities to expand SBC’s footprint within the customer via incremental products and services

Responsibilities:  Implement and manage customer background screening programs to best align with customer’s organizational needs and goals  Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base  Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity.



Assist client in goal achievement by leveraging FA's products and services  Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles  Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction  Liaise between client, internal departments and partners to provide transparent and accurate program guidance for customers.  Manage client interactions using Salesforce.com.  Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs  Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business,  You are able to perform duties within strict deadlines  You excel when working both within a team and independently  You have solid knowledge of FA production systems

Job Qualifications:  Bachelor's degree or equivalent experience

Experience:  2+ years’ experience i

📌 Customer Success Partner (India)
🏢 First Advantage
📍 India