Job Summary

The Head of IT & Digital Transformation is responsible for defining and executing the organization's end-to-end technology strategy spanning core IT infrastructure, enterprise applications, cybersecurity, and digital innovation to support real estate development, sales, leasing, facilities management, and customer experience functions. The role acts as the bridge between business strategy and technology enablement, driving PropTech adoption, process digitization, data-driven decision-making, and operational efficiency across the value chain.

ROLES AND Leadership

Define and own the organization's IT and Digital Transformation roadmap, aligned to business growth, recent project launches, and customer experience goals.
Advise management on emerging technologies (AI, IoT, BIM integration, smart buildings, blockchain for property transactions) relevant to real estate.
Own the annual IT/Digital budget, capital and operating expenditure planning, and ROI tracking for technology investments.

Enterprise Applications & ERP

Oversee implementation, upgrade,



and governance of ERP systems (SAP/Oracle), CRM platforms, sales & booking management systems, and facilities/community management software.
Ensure seamless integration between sales, finance, project management, and customer service platforms.
Lead vendor selection, contract negotiation, and SLA management for enterprise software providers.

Digital Transformation & PropTech

Drive adoption of PropTech solutions - virtual/augmented reality for sales, digital twins, smart home/building automation, e-kiosks, mobile apps for homeowners/tenants.
Lead digitization of customer journeys: online booking, e-signatures, digital mortgage integration, self-service portals for owners/tenants.
Champion automation (RPA) of repetitive back-office processes (finance, procurement, HR, customer service).
Partner with Marketing/Sales to enhance the digital customer experience (website, CRM, chatbots, contact centre technology).

📌 Emaar - Head - IT & Digital (Gurugram)
🏢 Emaar India
📍 Gurugram