About the Role
Our client is a well‑established British premium retailer operating a high‑traffic e‑commerce estate alongside a national showroom network. Online is the growth engine; stores are the brand experience — and the two must behave as one system.
You will own the requirements layer between commercial teams and engineering, translating customer journeys and retail operations into buildable, testable specifications — and staying accountable through delivery until the trading KPIs move.

What You'll Do
Map the omnichannel customer journey end‑to‑end: discovery, on‑site search and merchandising, cart, checkout, payment, delivery, click & collect, in‑store purchase and returns — including cross‑channel returns and store‑to‑web handoffs.
Model retail concepts into system logic: pricing and markdown, promotions, multi‑location inventory and stock visibility, fulfilment routing (DC vs. ship‑from‑store), showroom operations, gifting/personalisation and loyalty.
Define integration requirements across ERP, OMS, WMS, EPOS/store systems, payment gateways and PSPs,



CRM/marketing automation, PIM and carrier/3PL platforms — covering data contracts, sequencing, reconciliation and failure handling.
Run the requirements engine: discovery workshops with trading, merchandising, retail ops and CX; user stories; as‑is/to‑be process maps; acceptance criteria; backlog refinement.
Instrument and track KPIs: conversion rate, cart abandonment, AOV, return rate, click & collect uptake, stock availability and fulfilment/delivery performance.
Support peak trading readiness — Black Friday and Christmas volumes demand requirements that are resilient, not just complete.
Operate inside agile delivery, partnering daily with product, UX, engineering, QA and business stakeholders.
What You'll Bring
5+ years as a BA on UK/European e‑commerce, omnichannel or retail transformation programmes — ideally in premium, fashion, homeware or lifestyle categories.
Hands‑on exposure to at least one commerc

📌 Senior Business Analyst (Noida)
🏢 Proso.ai
📍 Noida