Job Description Tiber Taber is looking for a Customer Experience Lead to own how our customers experience the brand - from the first WhatsApp message to the last delivery, and everything in between. This isn't a support role. You'll lead our CX team, shape how Tiber Taber sounds and feels across every touchpoint, and turn customer behaviour into real business decisions - working closely with Marketing, Ecommerce and the founders. What you'll own: Customer Care - lead and manage the CX team across WhatsApp, calls and email; set SOPs, SLAs and quality standards. Resolve Escalation. Improve current customer support quality. Tone & Communication - define the Tiber Taber voice; rewrite FAQs, templates, and automated journeys (post-purchase, abandoned cart, win-back) CRM & Automation - set up and manage email, WhatsApp and CRM workflows (Bitespeed)



end to end Website & Conversion - analyse the customer journey from ad to purchase; fix drop-offs, cart abandonment and conversion gaps. Insights - turn CSAT, reviews and recurring complaints into product, marketing and ops improvements. You'd be a great fit if you: Have led customer experience, care, or CRM at a D2C/e-commerce brand Write well and can define a brand's tone of voice Are comfortable with CRM/automation tools and reading funnel data Like owning outcomes, not just tickets Sector 7, Noida (20 mins from Lajpat Nagar, Delhi) Full time, Monday–Saturday (alternate Saturdays off) #Hiring #CustomerExperience #D2C #NoidaJobs #TiberTaber

📌 Customer Experience Lead (Uttar Pradesh)
🏢 Tiber Taber
📍 Uttar Pradesh