About the Role
BayOne is building a dedicated Employee Engagement function to serve our billable, client-facing workforce across
India to begin with and convert it to a global function in the future. This is a newly established, high-visibility role
responsible for designing, scaling, and running the Employee Engagement operating model - including the SPOC
network, engagement programs, and the metrics that connect engagement to retention and business outcomes.

The Head of Employee Engagement will own the function end-to-end: from team design and SPOC deployment to
program delivery, to reporting the ROI of engagement investment to leadership.

Key Responsibilities
- Own and scale the pan-India Employee Engagement operating model to begin with, including the hybrid SPOC structure (administratively under HR, functionally aligned to Delivery/Client Partner groups).
- Recruit with the help of GTO, deploy, and manage Engagement SPOCs mapped by client, location, or headcount ratio; set transparent coverage ratios and rotation cadence.




- Design and run the engagement calendar - pulse surveys, eNPS, well-being programs, recognition, and community-building initiatives - tailored to a billable, client-embedded workforce.
- Build and maintain the Employee Engagement ROI model: track voluntary attrition in the billable pool against engagement investment and report the business case in financial terms (cost avoidance, bandwidth recovered from Delivery Managers, backfill/ramp savings).
- Partner with Delivery Managers, and Client Partners to identify at-risk accounts/teams early and trigger proactive interventions rather than reactive, resignation-stage responses.
- Define and own the engagement KPI matrix (eNPS, attrition rate, absenteeism, well-being participation, SPOC coverage) and present results to the CHRO and Delivery leadership on a regular cadence.
- Act as the escalation point for engagement-related risks, including attrition spikes in any business unit or

📌 Head of Employee Engagement (Vapi)
🏢 BayOne Solutions
📍 Vapi