Company: WNS Global Services
Location: Gurgaon / Gurugram
Experience: 2+ Years
Process: US Travel – Voice Process
Shift: 24/7 Rotational Shifts
Education: Minimum Graduate
Employment Type: Full-time
About WNS
WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics .
WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.
Job Summary
WNS is hiring experienced GDS Travel Professionals for a US Travel Voice Process in Gurgaon. The ideal candidate should have a minimum of 2 years of relevant travel experience with hands-on expertise in Amadeus or Sabre GDS and strong knowledge of airline reservations and ticketing.
Candidates with strong end-to-end GDS knowledge, including PNR creation, booking, ticketing, refunds,
cancellations, exchanges and reissues , will be preferred.
Key Responsibilities
- Handle customer calls related to US travel bookings and reservations .
- Create, modify and manage PNRs using GDS systems.
- Handle flight booking and ticketing activities.
- Process cancellations and refunds as per applicable guidelines.
- Handle ticket exchanges and reissues accurately.
- Resolve customer queries related to flight bookings and reservations.
- Provide accurate and timely solutions while maintaining high customer service standards.
- Maintain accuracy and compliance while processing travel transactions.
- Achieve defined quality, productivity and customer satisfaction targets.
- Work effectively in a 24/7 rotational shift setting .
Required Skills & Qualifications
- Minimum 2 years of experience in Travel / GDS .
- Hands-on experience with Amadeus or Sabre .
- Strong knowledge of GDS and air
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