We are looking for a Product Support Engineer for M365 & Power Platform domain who combines strong hands-on technical skills with a product mindset .

This is not a traditional helpdesk or ticket-based support role. You will own the day-to-day health, usability, support, and continuous improvement of business applications and solutions built on Microsoft 365, SharePoint, Power Apps, and Power Automate .

The right person will be comfortable troubleshooting production issues, understanding how users interact with a solution, identifying recurring problems, evaluating enhancement requests, working with developers and business stakeholders, and driving issues through to resolution.

You should think beyond “How do I fix this issue?” and ask “Why did this happen, how can we prevent it, and how can we make the product better for the user?”

Key Responsibilities
1. Product Support & Ownership
- Own day-to-day support and operational health of M365, SharePoint, Power Apps, and Power Automate solutions and overall Microsoft ecosystem.




- Act as the primary technical point of contact for application and platform-related issues.
- Triage incidents, determine business impact and priority, and drive issues through resolution.
- Perform root-cause analysis for recurring or complex issues and recommend permanent fixes.
- Monitor application behavior, workflows, integrations, permissions, and user experience.
- Identify opportunities to improve application reliability, usability, and performance.
- Maintain transparent documentation of known issues, resolutions, dependencies, and support procedures.

2. Product Mindset & Continuous Improvement
- Understand the business purpose and user journey behind each application or solution.
- Evaluate enhancement requests based on business value, user impact, effort, and technical feasibility.
- Work with business stakeholders to clarify requirements and translate them into actionable technical changes.
- Maintain and prioritize a product/support b

📌 Product Support Engineer (Gurugram)
🏢 Neutrino Advisory, an Inc 5000
📍 Gurugram