Build your future with Sovos.

Sovos is transforming tax compliance from a business requirement into a force for growth. Trusted by more than 100,000 customers worldwide, including many of the world's leading organizations, we are leveraging AI to build smarter, more impactful customer experiences.

We're looking for an AI Ops Engineer to own the end-to-end LLMOps lifecycle for a portfolio of Ask Sovi products. You'll drive AI quality, safety, evaluation, observability, and continuous improvement, ensuring our AI-powered experiences are reliable, scalable, and production-ready.

What You'll Do

Gate new AI agents, prompts, and models before production release
Design and run evaluation frameworks using deterministic testing and LLM-as-a-Judge methodologies
Build and maintain golden datasets, annotation pipelines, and human-review workflows
Monitor AI quality, hallucinations, drift, latency, cost, and safety metrics
Convert customer feedback and production learnings into measurable quality improvements
Drive AI adoption and quality standards across your assigned product portfolio





What We're Looking For

1-3 years of experience in AI Engineering, AI Operations, AI Quality Engineering, LLMOps, MLOps, Test Automation, or related disciplines
Experience with Langfuse, LangSmith, Phoenix, or similar LLM observability/evaluation platforms
Solid understanding of LLMOps, AI quality engineering, and evaluation frameworks
Experience with hallucination detection, model drift monitoring, prompt regression management, and AI safety evaluations
Hands-on experience building evaluation datasets, quality benchmarks, and feedback loops
Familiarity with NLP concepts such as embeddings, semantic similarity, classification, and retrieval
Strong product mindset and stakeholder management skills

Ideal Backgrounds

Applied AI Engineers from AI-native or AI-first organizations
Product-minded Engineers with strong customer and business awareness
QA/Test Automation Engineers who have transiti

📌 AI Ops Engineer (Navi Mumbai)
🏢 Sovos Latinoamérica
📍 Navi Mumbai