Job Description The Manager, CRM Platforms & Salesforce Delivery will lead CRM platform implementation, operations, Dev Ops, and team development while ensuring Salesforce and related CRM solutions align with commercial strategy and business priorities. Lead, coach, and develop a team of CRM developers, administrators, analysts, and support resources. Manage Salesforce implementation, enhancement, support, and Dev Ops delivery across Sales, Service, Marketing, Partner, and Customer Experience processes. Partner with business stakeholders to translate GTM and CRM priorities into scalable Salesforce solutions and delivery roadmaps. Oversee project planning, resource prioritization, risk management, delivery tracking, and executive stakeholder communication. Provide hands-on technical guidance for Salesforce configuration, development, integration, data model design, security, automation, and release management. Ensure solutions follow Salesforce best practices, enterprise architecture standards, security requirements, and IT governance. Manage Salesforce Dev Ops practices,



including source control, CI/CD, workplace strategy, testing, deployment governance, and production readiness. Drive continuous improvement in platform stability, delivery quality, backlog management, incident resolution, documentation, and support processes. Evaluate Salesforce platform innovations, including AI capabilities, and contribute to CRM roadmap planning that supports commercial growth and user productivity. Build strong relationships with business leaders, product owners, architects, vendors, and global delivery partners. Qualifications: Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Technology, or related field; advanced degree preferred.10+ years of enterprise application delivery experience, including 6+ years in Salesforce implementation, development, administration, integration, and production support.4+ years of people management experience, inc

📌 Crm Platforms (Tirupati)
🏢 Diligente Technologies
📍 Tirupati