Project Role Technology Support Engineer Project Role Description Resolve incidents and problems across multiple business system components and ensure operational stability Create and implement Requests for Change RFC and update knowledge base articles to support effective troubleshooting Collaborate with vendors and help service management teams with issue analysis and resolution Must have skills Broadcasting Media Good to have skills NA Minimum 12 year s of experience is required Educational Qualification 15 years full time education Summary As a Technology Support Engineer your typical day involves resolving incidents and problems that arise across various business system components ensuring that operational stability is maintained You will create and implement Requests for Change while also updating knowledge base articles to facilitate effective troubleshooting Collaboration with vendors and service management teams is essential as you will assist in issue analysis and resolution contributing to a seamless operational workplace Roles Responsibilities - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Expected to provide solutions to problems that apply across multiple teams - Facilitate training sessions for junior team members to enhance their skills and knowledge - Monitor system performance and proactively identify areas for improvement Professional Technical Skills - Must To Have Skills Proficiency in Broadcasting Media - Strong understanding of incident management processes and tools - Experience with service management frameworks such as ITIL - Ability to analyze complex technical issues and provide effective solutions - Familiarity with vendor management and collaboration techniques Additional Information - The candidate should have minimum 12 years of experience in Broadcasting Media - This position is based at our Gurugram office - A 15 y

📌 Technology Support Engineer (Gurugram)
🏢 Accenture
📍 Gurugram