Job Description

Operations Management
- Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises
- Responsible for high level of customer satisfaction in the region or unit
- Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery
- Accountable for making sure that individual target setting, and action planning takes place annually, and is followed-up in regular reviews (Field Operations Management Model FOMM)
- Accountable for cascading the FL and regional direction and targets to his/her team
- Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year
- Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives
- Accountable for following up the progress regularly
- Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented




- Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model etc.)

Service Sales
- Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines
- Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team
- Accountable for his/her teams received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management
- Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors
- Ensur

📌 Service Manager (Bhubaneswar)
🏢 Kone
📍 Bhubaneswar