Milestone Technologies Inc is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support This position is responsible for maintaining quality IT services and driving change for the business Our goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness This position is part of the IT team so candidates must be passionate about technology highly skilled at providing amazing customer service and have the ability to thrive in a fast paced and high-pressure environment Responsibilities Act as the primary contact for all internal IT support requests Provides hardware software and account Service Desk support and technical education to end users on computer mobile devices and printers Troubleshoots Mac Windows and Chrome OS software and hardware for end users through service desk walk-ups chat video conference and ServiceNow Troubleshoots iPhone and Android mobile phones iPads Mifi s RDK kits and other IT related hardware in-office such as printers Sets up mobile phone MDM email VPN and internet access for users via secure company network Triage assign resolve or escalate all incoming tickets General Network troubleshooting for network connectivity issues including digital authentication remote access secure Wi-Fi and wired connectivity to the internal network Acts as smart hands services for enterprise Tech Services teams Procures provisions and deploys equipment for end users Work with external vendors ie Dell CDW Thresher Arkphire etc Oversees the replenishment and allocation of inventory to their appropriate locations Onboarding administration Prepares new hire hardware for deployment Educate recent hires on new software and technology related procedures to secure a swift onboarding process Performs set-ups break-downs and transports equipment such as monitors on an as-needed basis for new and existing end users Procures AV equipment Manage AV tickets and drive resolutio

📌 Service Desk Technician (Bengaluru)
🏢 Milestone Technologies
📍 Bengaluru