Customer Service D2C Fulfillment Assistant Manager META Department Logistics Customer Service Reports to Head - Logistics Customer Service SA META Location Mumbai India Employment Type Full-time Glanbia Performance Nutrition Join this dynamic team focused on delivering better nutrition for every step of life s journey The Prospect The Assistant Manager - Customer Service D2C Fulfillment owns the end-to-end order-to-delivery journey for wholesale and direct-to-consumer D2C channels across assigned markets The role combines customer operations order processing issue resolution KPIs with e-commerce fulfillment last-mile coordination 3PL performance management driving OTIF TAT and customer experience You ll collaborate daily with Sales Demand Planning Finance and 3PL partners to ensure accurate orders fast cycle times and data integrity in SAP WMS Job Responsibilities Customer Service Operations Manage accurate timely order entry and changes monitor orders through fulfillment and invoicing ensure invoice accuracy Lead proactive communications with customers Sales Finance Supply Chain on order status constraints and resolutions Resolve service requests and critical issues stock shipping conflicts special handling transitions to deliver on time and complete Own customer master data enablement and maintenance in SAP Run monthly KPI reviews US UK interfaces to surface trends and actions D2C E-commerce Fulfillment Orchestrate daily D2C fulfillment flow - management with warehouse 3PL Blended from fulfillment scope Coordinate last-mile partners and brokers for smooth cross-border and domestic deliveries track SLA adherence and recovery plans Maintain SKU-level readiness packaging labels and ensure alignment on cut-offs staging windows and carrier pickup schedules Performance Reporting Continuous Improvement Build and monitor Order-to-Delivery KPIs and scorecards Fill Rate OTIF TAT complaint resolution time publish weekly monthly insights and corrective actions by customer

📌 Customer Service (Mumbai)
🏢 Glanbia
📍 Mumbai