Department: Customer Success Designation: Front Office Executive
Reporting To: Senior Manager - Customer Success

Manage all aspects of day-to-day service delivery during working hours.
Advise Front Office Management on escalated issues during the shift and ensure timely resolution.
Ensure immediate response to all priority calls and follow the defined escalation process.
Conduct regular rounds of the front office, lobby, and restrooms to ensure high standards of housekeeping and upkeep.
Issue visitor badges, temporary cards, service badges, and recent joiner ID/access cards; Assist visitors with special needs, including those with disabilities, to ensure a comfortable experience.
Handle client and visitor complaints, feedback, and related issues; Manage and support soft services tasks as per operational requirements.

Strong customer service orientation with a professional demeanour.
Hands-on experience in visitor and front office management.
Working knowledge of facility/office management processes.
Knowledge of parking management and visitor management systems (preferred).

Experience (Years) required:
2+ Years of work experience

Graduate/ Hotel Management Graduate

📌 Executive to CEO (India)
🏢 Simpliwork
📍 India