Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills:

- Workplace Technology Solutions

Good to have skills:

- NA

Minimum Experience:

- Minimum 7.5 year(s) of experience is required

Educational Qualification:

- 15 years full-time education

Job Summary

We are seeking a forward-thinking professional with an AI-first mindset to design, develop, and deploy intelligent frameworks leveraging Generative AI (GenAI) and Agentic AI frameworks within Workplace Collaboration Platforms. The ideal candidate should have a solid understanding of various Business Functions, a passion for innovation in AI, and rich experience with delivering enterprise-grade technology solutions using Gen AI / Agentic AI Frameworks. This role requires the ability to conceptualize and implement AI-driven enhancements to traditional Workplace Collaboration processes, driving the next generation of enterprise automation and intelligence.

The role involves designing, implementing, and managing enterprise-grade collaboration platforms and unified communication services on the Microsoft 365 platform. The engineer will work closely with cross-functional IT teams, business stakeholders, and vendor partners to deliver secure, scalable, and high-performing collaboration solutions that enable seamless communication and productivity for our global workforce.

Key Responsibilities:

- Expected to perform independently and become an SME.
- Engage in end-to-end AI-enabled project delivery: requirement gathering, solution design, implementation, testing, and business adoption.
- Work with real-time AI platforms,



integrating AI insights into enterprise decision-making workflows.
- Should have influencing and advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate workshops and discussions to gather requirements and feedback from stakeholders.
- Mentor junior professionals and assist in their development and understanding of application processes.

Professional & Technical Skills:

- Ability to bridge technical AI concepts with business goals, ensuring timely delivery and stakeholder alignment.
- Hands-on experience in GenAI (LLMs, embeddings, vector databases) and Agentic AI applications (multi-agent systems, planning, reasoning) - demonstrated through project implementations.
- Strong fundamental knowledge of AI lifecycle, data analysis, statistical concepts of ML algorithms (supervised and unsupervised learning) and AI concepts of NN (Neural Networks) and NLP (Natural Language Processing).
- Designing Copilot prompts and copilots for workplace scenarios orchestrating LangChain RAG workflows grounded in approved content.
- Solid grasp of prompt engineering, AI evaluation frameworks, value realization in AI projects.
- Experience in Implementing collaboration governance frameworks including retention, compliance, and DLP.




- Experience in automation leveraging DevOps pipelines and managing CI/CD workflows with tools such as Jenkins, GitLab CI, or GitHub Actions.
- Ability to improve the Digital Experience scores for business.

Must Have Skills:

- Expertise in EntraID & M365 Services including Productivity , Collaboration Apps such as:
- Microsoft 365 (EXO, Sharepoint, Onedrive, PowerApps, PowerBI, Viva)
- Microsoft CoPilot
- Microsoft Azure AD
- Microsoft Teams EV & Rooms
- Azure DevOps
- PowerShell, Ansible, Python & Terraform

- Strong hands-on experience with Enterprise Voice & Contact Center solutions like Teams, Cisco, Zoom, etc.
- Ability to analyze business requirements and translate them into technical specifications.
- Familiarity with integration techniques and tools within the Workplace Cloud Platforms ecosystem.
- Strong problem-solving skills, analytical thinking, and ability to manage complex hybrid environments.
- Excellent communication and stakeholder management skills.
- Expertise in Teams Enterprise Voice and Configuration of Session Border Controllers.

Certifications (Required / Preferred):Required:

- Microsoft Certified: Teams Administrator Associate (MS-700)
- Microsoft 365 Certified: Fundamentals (MS-900)
- Azure Fundamentals (AZ-900)

Preferred:

- Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/MS-102)
- Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
- Quest / Sharegate product certifications (if available)

Additional Information:

The candidate should have a minimum of 12 years of experience in Workplace collaboration services with experience in Teams Enterprise Voice.

Locations: Job No. ATCI-5680144-S2059024 | Pune | Required Skill: Workplace Technology Solutions

📌 Application Support Engineer (Pune)
🏢 Accenture
📍 Pune