Project Role: Application Support Engineer
Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Infrastructure Service Management
Good to have skills: Change Management, Problem Management, Incident Management

Minimum Experience: 5 year(s) of experience is required
Educational Qualification: 15 years full-time education

Responsibilities:

- Act as liaison between the client and Accenture operations teams for support and escalations.
- Communicate service delivery health to all stakeholders and explain any performance issues or risks.
- Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime.




- Hold performance meetings to share performance and consumption data and trends.

Must have Skills: Service Management Governance
Good to Have Skills: Infrastructure Service Management

Job Requirements:

- Key Responsibilities: SIAM proactive demand for IM, MIM, SM
- Technical Experience: Experience in Incident/Request/Major Incident and Service Management
- Professional Attributes: Valuable written and verbal communication skills

Educational Qualification: Graduate or above

Locations: Job No. ATCI-5680535-S2059019 | Pune | Required Skill: Infrastructure Service Management

📌 Application Support Engineer (Pune)
🏢 Accenture
📍 Pune