Req ID 352335 NTT DATA strives to hire exceptional creative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Senior Manager - People Manager to join our team in Noida Uttar Pradesh IN-UP India IN General Duties and Responsibilities In these roles you will be responsible for Responsible for SLA s KPI s Responsible for customer stakeholder relationship management Analyze the problem with the team and counterparts and suggest a solution Responsible for Service Improvement plans and Continuous improvement plans Responsible for Cost Savings and Productivity Improvement initiatives Participate in business people related projects Demonstrates exceptional organizational skills Demonstrates ability and success working in a team environment Exhibits passion and alignment with our vision values operating principles Provide cross functional support Managing 24x7 Operations Responsible for the performance of the teams team leads Responsible in terms of best practice sharing team building exercises guidance and mentoring team member Responsible for upskilling cross skilling team members People attrition management Requirements for this role include Must have 8 plus solid years of Service Desk experience 2 years in managing delivery for service desk Sound Industry Domain Knowledge Strong Communication Presentation skills People Management skills Stakeholder management Budget Cost pyramid management Transition management Project management Exceptional listening abilities and detail oriented Demonstrates the ability to multi-task Ability to work in heterogeneous environment Possesses knowledge of Microsoft Applications like MS Visio MS Excel MS Power point etc Preferences - Optional nice-to-have s - ITIL foundation certified - 6 sigma certifications - Project Management certified - Client management skills About NTT DATA NTT DATA is a 30 billion busin

📌 Helpdesk Senior Manager (Noida)
🏢 NTT Data
📍 Noida