We support peace and prosperity by building connections understanding and trust between people in the UK and countries worldwide For 90 years we have shaped brighter futures through education arts culture language and creativity Working with people in over 200 countries and territories we are on the ground in more than 100 countries We connect We inspire Pay Band 4 H Country Location Noida India Department GSS English Exams English Operations Contract Type Fixed Term Contract until 31 March 2027 Closing Date Sunday 08 February 2026- 23 59 Malaysia Time GMT 8 Role Purpose To provide a positive experience for all British Council customers by resolving their enquiries promptly via phone email and chat Role Accountabilities The role involves resolving customer queries via email phone and chat ensuring timely and accurate responses while maintaining service and quality standards Responsibilities include managing student registration and customer care processes in compliance with corporate policies accurately logging interactions in CRM tools posting payments and researching information as needed The role requires collaboration with team members flexibility to support other business areas and adherence to information security policies ISO 27001 standards and record management requirements Role specific skills knowledge and experience The candidate should have 6 months to 3 years of experience in a call centre workplace with at least 6 months in a voice-based or blended process including inbound outbound email chat or backend processing Further Information Language Strong English proficiency is crucial for this role requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations Education A bachelor s degree in any discipline is required Locally recruited Applications are welcomed from candidates currently in this location with a natural right to work Relocation support is not provided Overseas Citiz

📌 Executive - English Services (Noida)
🏢 British Council
📍 Noida