Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Collaboration Managed Services Engineer L2 at NTT DATA your day revolves around ensuring our clients Collaboration and Communication systems function smoothly You ll proactively monitor work queues identify and investigate issues and resolve technical incidents to maintain client satisfaction Your role includes providing second-level support for incidents and requests of medium complexity with a keen eye on preventing breaches of our service level agreements SLAs You ll be responsible for capturing all required and relevant information for immediate resolution communicating with other teams and clients for extended support and ensuring continuous service by following through on shift handovers Your ability to plan and execute standard requests and changes with clear identification of risks and mitigation plans will be crucial You will also support automation initiatives by working with our automation partners to optimize efforts and automate routine tasks Coaching and mentoring will become part of your daily routine as you help the L1 teams enhance their technical and behavioural skills Establishing effective monitoring setups for client infrastructure auditing and analysing incident request tickets and producing trend reports for automation opportunities are key Responsibilities You ll also lead initial client escalations and ensure all changes are recorded and approved to maintain compliance and client satisfaction Your role doesn t stop at issue resolution you ll also be identifying opportunities to optimize work processes and reduce incidents Whether it s updating existing knowledge articles creating recent ones or finding ways

📌 Senior Ms Collaboration Engineer Dcs Collab Coe (Bengaluru)
🏢 NTT Data
📍 Bengaluru