Category For Job Seekers Professionals Location 61101 - GGS Chennai TN IND - Chennai TN 600 045 IN Primary Help Desk Coordinator 2 Duties Of Position include specific duties and responsibilites Duties of Position Provide basic and Level I support to all IT Groups and external customers suppliers as required - Shift based 24 7 3 shifts To provide both voice and nonvoice based support Route and reassign the tickets to the right group for level II activities Apply sufficient analysis after gathering required information from the requester for every ticket issue received before routing it to appropriate teams Ability to judge and prioritize the issues and contact Decision support whenever needed Follow up of high priority issues and ensuring whether the assignee has updated the Corrective action Plan CAP in the ticket Understand each process work flow and perform accordingly with less supervision Maintain high level of patience and deal with users requesters clients with the correct attitude Managing the accounts and troubleshooting desktop browser related issues Coordinating with different support group during Incident management Educating the users on any outages or emergencies created in Change Control Notification Business owners or administering the HelpDesk application Handle user queries and support activities This role will require the individual to provide shift cover including weekends on a rotating basis Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity Escalate problems to appropriate individuals groups based on established guidelines and procedures Provide basic IT support to internal end-users and external customers suppliers as required Ability to work both independently and within a team setting Fundamentals of Active Directory Fundamentals of VPN Processing Smart Vault Rapid Response Oracle Connex FTP requests Provision employees onboarding offboarding by facilitating user account support as requ

📌 Senior It Support Facilitator (Chennai)
🏢 Sanmina
📍 Chennai