About the role Senior Systems Engineer will be responsible for managing and resolving Level 2 and 3 support tickets and managing as part of a larger global team Microsoft Office 365 Azure and on-premise Active Directory environments Senior Systems Engineer is a proactive and solution-oriented individual with excellent technical and communication skills Responsibilities Support and Troubleshooting Handle and resolve Level 2 and 3 technical support tickets and project tasks ensuring timely issue resolution Collaborate with Level 1 and Level 3 teams for complex escalations and root cause analysis Provide guidance and mentorship to junior support staff Microsoft Office 365 and Azure Administration Manage configure and troubleshoot Office 365 applications including Exchange Teams SharePoint and OneDrive Administer and optimize Azure resources including virtual machines storage and networking Management and troubleshooting of Microsoft Intune configuration policies and application deployment for Windows OS Ensure compliance with security policies and implement best practices in the Office 365 and Azure environments Data Center Management Manage data center operations including servers storage and networking equipment In conjunction with a global technology team Monitor and maintain the health performance and security of data centre infrastructure Perform routine backups and patch management Coordinate hardware installations upgrades and maintenance activities Monitor maintain and manage a global layer 2 and layer 3 network with heterogenous vendor equipment as part of a large support team across multiple locations Understanding of VLANs Routing and Multi site networking topologies Familiarity with PKI authentication and Wireless Network authentication Project Collaboration and Documentation Collaborate with cross-functional teams to implement infrastructure projects and improve system performance Experience operating in a Change Managed technology delivery workplace Doc

📌 Senior It Engineer (India)
🏢 Novotech
📍 India