Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you The Human Resources Services Coordinator HRSC provides first-level support to client employees for payroll benefits and system related inquires The HRSC provides excellent customer service to managers and associates and are well versed in payroll compliance and reporting Duties and Responsibilities Provide best-in-class customer service with a proactive approach to create exceptional customer satisfaction using a variety of platforms including e-mail chat case management system CRM Provide support to clients by serving as the first point-of-contact to their employees related to payroll benefits and system related inquires including but not limited to o Direct deposits o Missing pay o Tax changes o Wage garnishments o Perks o Enrollments o System navigation o Password resets Explain difficult or complex concepts in easily understood terms Utilize the Knowledge Base to resolve inquiries in accordance with client policies and procedures and report any discrepancies or changes to client specifics Log maintain and track inbound and outbound Service Center calls using a CRM Salesforce Verify caller identification to ensure compliance and protect sensitive information Identify call trends and issues and proactively escalate to the Team Lead or Manager Escalate non-routine inquiries and issues to the Team Lead or Manager Create modify and or participate in testing process docum

📌 Human Resources Services Coordinator Ii (Noida)
🏢 Ultimate Kronos Group
📍 Noida