We are looking for a

Lead

.Net

L3

Production Support (US Healthcare + Automation)

with strong technical expertise and leadership capabilities to support critical healthcare applications and integration workflows. The ideal candidate should have excellent communication skills, experience leading support teams, and a proactive approach to incident management and automation.

Key Responsibilities
Lead L3 production support for

Facets /

Guiding Care

integrations and related healthcare applications.
Troubleshoot and resolve production issues involving APIs, middleware, application logs, and SQL databases.
Perform root cause analysis (RCA) and implement minor bug fixes/enhancements using

C#/.NET .
Develop

Python-based or any kind of automation (RPA)

for monitoring, configuration validation, and regression testing.
Collaborate with Support, Development, QA, and Infrastructure teams on incident resolution, hotfixes, and releases.
Monitor integration endpoints, identify performance bottlenecks, and ensure system reliability.
Maintain knowledge base articles,



troubleshooting guides, and support documentation.
Participate in a 24x7 on-call support model and drive major incident management activities.
Mentor team members and provide technical leadership for production support initiatives.

Required Skills
9+ years of experience in Application/Production Support.
Strong hands-on experience with

C#/.NET, Python (added advantage), and SQL Server .
Expertise in troubleshooting

REST APIs, integrations, middleware, and database issues .
Experience with

healthcare applications and integration workflows (Guiding Care preferred).
Robust analytical, problem-solving, and stakeholder management skills.
Excellent verbal and written communication skills with the ability to lead discussions and coordinate across teams.

Preferred
Healthcare/Payer domain experience.
Exposure to Azure/AWS, CI/CD, and DevOps practices.

Locations:

Chennai / Pune / Bangalore / Hyderabad / Vadodara

📌 Lead.NetProduction Support (Mumbai)
🏢 Ascendion
📍 Mumbai