JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a current industry, join our team as we help shape a brighter way forward.
Designation: Helpdesk Executive
Qualification: Any Degree
Experience Required: 2+ Years
Shift Timings: Rotational Shift
Work Schedule: 6 days per week
Work location: Bangalore, Mahadevpura
Ticketing tool experience , Communication
Ticketing Management and Assignment: • Monitor the ticketing portal and assign tickets to the appropriate team members based on expertise and workload. • Ensure the tickets are categorized correctly for streamlined resolution. • Update ticket details if necessary to reflect accurate information.



• Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time and GCal invites. • Keep tabs on feedback to ensure the closure of the task. SLA Monitoring and Milestone Management: • Mark and track ticket progress to prevent SLA breaches. • Set and manage milestones to ensure timely resolution. • Communicate with relevant stakeholders regarding statuses and concerns. • Coordinate for maintenance and repairs when a ticket is raised. • Oversee the actioning of the tickets for Meeting & Events. Tableau Dashboard Reporting and Data Analysis: • Generate reports on the number of tickets received, actioned, pending, cancelled and closed. • Analyse employee performance by tracking the number of tickets handled per individual. • Identify location- based trends in ticket submissions. • Anticipates needs, responds to client issues in an expedient and

📌 Helpdesk Executive (Bengaluru)
🏢 JLL
📍 Bengaluru