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Job Summary
The Account Protection Triage Process Analyst is the initial point of contact for customers and business partners reporting potentially fraudulent activity. This role will leverage specialized tools to initiate investigations, support pending applications, and verify transaction data. By efficiently addressing fraud concerns, this role will contribute to customer satisfaction, revenue protection, and the overall financial health of the organization.

Essential Job Functions
Field investigative and verification calls to mitigate fraud loss. Identify potential fraudulent activity by analyzing customer behavior. Provide exceptional customer service, managing escalated issues. Escalate complex cases to specialized investigative units. Demonstrate strong communication skills when communicating with stakeholders. - (25%)
Efficiently process pending credit applications utilizing the SNAP system.



Contribute to the intake of new fraud claims within the VCARS system. Operate multiple software applications simultaneously, including Experian KIQ, Falcon, Accurint, and Microsoft Office Suite (Word, Excel, PowerPoint, Teams) to support job responsibilities. - (30%)
Maintain a current understanding of evolving fraud trends, policies, and procedures. Exhibit strong attention to detail and accuracy while analyzing data to inform decision-making. Prioritize and execute multiple tasks within established deadlines to meet operational goals. - (20%)
Demonstrate exceptional performance by consistently exceeding quality and productivity goals. Actively participate in coaching sessions and meetings, both in-person and virtual, to enhance skills and performance. Foster open communication and collaboration while effectively managing time in a fast-paced setting. Utilize technology to optimize productiv

📌 Process Analyst Account Protection (Bengaluru)
🏢 Bread Financial
📍 Bengaluru