We create possibilities that move life and commerce forward
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Job Descriptions - Level 2 Engineer – Windows / Azure AD / O365 / Intune
Role Summary
We are looking for a Level 2 Engineer with strong hands-on experience in Windows administration, Azure Active Directory, Intune, and Microsoft 365 support. The role will be responsible for handling operational support, troubleshooting complex incidents, managing user access and identity services, and ensuring reliable and secure end-user computing services.
Key Responsibilities
Provide Level 2 support for Windows server and desktop environments using Intune
Manage and troubleshoot Azure AD, hybrid identity, and synchronization issues
Support Microsoft 365 services including Intune, Exchange Online, Teams, OneDrive,



and SharePoint Online
Handle user provisioning, deprovisioning, group management, and access control
Investigate and resolve incidents related to authentication, mailbox issues, device compliance, and collaboration tools
Monitor system health and take proactive action to prevent service disruptions
Coordinate with Level 1, Level 3, vendors, and cross-functional IT teams for issue resolution
Support patching, upgrades, system hardening, and compliance activities
Maintain technical documentation, SOPs, and knowledge base articles
Participate in on-call support and major incident resolution as needed
Required Skills
Strong knowledge of Windows administration and troubleshooting
Hands-on experience with Azure AD, Intune, and hybrid identity environments
Good experience in Microsoft 365 administration and support
Understanding of Active Directory, Group Policy, DNS, DHCP, and authentication mechanisms
Experien

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