When you join Accurate Background you re an integral part of making every hire the start of a success story Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights empowering our clients to make smarter unbiased decisions Our Client Services team is the voice of Accurate Background - they connect with customers to provide information and resolve issues The Client Services Team Lead will have achieved proficiency in the requirements below through job-related training and work experience They perform a variety of the most complex tasks and serve as a subject matter expert SME for the team This requires a high attention to detail critical thinking problem solving a strong service orientation persistence and the ability to be adaptable Accurate Background is a fast-growing organization focused on providing employment background screenings and building trustful relationships with our clients Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource loss prevention and security legal professionals in employment screening and vendor certification We offer a fun fast-paced setting with lots of room for growth If this sounds good to you join our team Responsibilities Assist with the administration and monitoring of department s quality assurance program Assist with closed loop feedback survey results and responses Assist with prioritizing tasks providing task updates completing reports compiling efficiencies statistics and acting as a back - up to a Supervisor in his her absence Monitor real time center performance Accountable for problem resolution of customer issues and to communicate resolution to appropriate parties Investigate issues and document steps taken to achieve resolution Manage resolution of issues through contact with the appropriate departments to achieve

📌 Supervisor - Customer Service (Mumbai)
🏢 Accurate Background
📍 Mumbai