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Role title
Job Description: Assistant Director – Process Consultant(Client & Industries)_Service Excellence – Rank 63-1/2/3

Job Summary
Support the Service Excellence Leader in shaping, driving, and governing the Service Excellence agenda across GDS by enabling strategy execution, driving insights, and ensuring structured governance, reporting, and compliance.
Acts as a central orchestration layer between strategy, execution teams, and leadership—ensuring initiatives translate into measurable outcomes.

The role needs:

Distinctive and actionable sector and thematic thought leadership and PoVs.
Market and competitor intelligence.
Pre-sales 7 GTM content/campaigns
Market sizing, investment plans and account funding




Value reporting.
Understanding on deals, pricing and negotiations.

The process consultant would assist the teams in continuous improvement.

Key Role and Responsibilities
As a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will support team members and business teams , fostering a culture of continuous improvement and skilled growth. By leveraging their expertise, the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization.

Strategy & Thought Leadership Enablement

Support the Service Excellence Leader in defining and articulating the Service Excellence strategy and roadmap
Conduct research, benchmarking, and internal analysis to inform strategic decisions
Develop executive-level presentations, viewpoints, and communication artefacts
Translate leadership vision into st

📌 Assistant Director (India)
🏢 EY
📍 India